Profile
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honouring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.
Product/Service Information: Multi-channel Contact Centres
Enghouse Interactive’s Contact Centre solutions can intelligently streamline and centralize all contact media types – in a single, fully integrated solution with omni-channel queuing and skills-based routing, ensuring all types of interactions are identified, prioritized, and routed professionally, first time, every time. At the same time improving productivity, efficiency and optimization of staff resources through comprehensive reporting and automation. All our solutions are modular and you can add functionality such as self-service IVR, survey, call recording, quality monitoring and outbound to name but a few, as requirements and budget dictate.
Differentiation Factor(s): Our solutions enable organizations to leverage existing technology and applications, overlaying additional functionality and enabling the contact centre to flex with demand. Ultimately, we enable organizations to classify and respond to customers in the way that they want: quickly, efficiently, and successfully, with minimal effort. Enghouse Interactive is recognized by Gartner as a Challenger in the Magic Quadrant for Contact Centre Infrastruture, and by DMG Consulting, as one of the leading Cloud Contact Centre providers. Enghouse also leads the way in Contact Centre on Skype for Business, with over 450+ deployments. This wide portfolio places us in a unique position to offer complete, fully featured customer contact solutions from a single vendor. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements. All certified with the leading UC and PBX vendors including Microsoft, Cisco, NEC and Avaya, along with open APIs allowing for quick and robust integrations to other enterprise applications.
Track Record in domestic and international markets: Some of our clients are: Grupo Carso, Telvista, Techmarketing, SmartCenter (BBVA), Caja Morelia de Valladolid, Hogares Unión de México, Telmex, etc.
Business Experiences in Mexico: We have a network of distributors and business partners that cover the local market and we have implemented important projects for large clients in the industry, BPO, financial, government, and telecommunications sectors. Some of them are:
- Scentec de México
- Directo Telecomunicaciones
- Smart Center BPO Solutions
- Sistemas MER de México
- VARCOM
- BARANT
Enghouse has also participated in events organized by entities such as IMT and directly for demand generation.
Objectives of joining this Trade Mission: Our main objective of this mission is to contact potential customers interested in our solutions to build a business relationship that ends in the closing of a deal. In addition, to promote awareness of our brand, focusing on our broad portfolio and our years in the market.
Website
Contact
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Ruth Rey, Sales ManagerTel: +1 571-508-6709Email: ruth.rey@enghouse.com
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Event details
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